What do I need to bring?
Waldorf Astoria Spa provides you with a robe, towel and slippers, in addition to grooming amenities such as shower gel, shampoo, conditioner, moisturizer and sunscreen. Many other items are available upon request.
Should I bring my valuables?
For the safety of your valuables, we suggest that you leave them in the safe provided in your guest room or bungalow. We do not assume any liability for valuables. We encourage our local guests to leave valuables at home.
How early should I arrive for a spa service?
We suggest that you arrive at least 30 minutes prior to your first appointment to allow yourself ample time to check in, change, acclimate to and enjoy the spa facilities.
What should I do before my treatment?
We recommend that you enjoy the Purification Ritual prior to your treatments. Showering is essential before any treatment as the beneficial oils are best absorbed through clean skin.
Are there health benefits to a spa visit?
Stress reduction is one of the major contributors to good health. The guaranteed benefit of a spa visit is your immersion in a relaxing environment, which reduces stress. Many spa services are geared to easing various aches and pains. Additionally, take home programs may help you make lifestyle changes for long-term benefits.
Should I avoid the Spa if I am pregnant?
No, not at all, although you will want to avoid treatments using deep pressure and heat. It is advisable for women to complete their first trimester for prenatal massages. Please advise the spa concierge of your due date when booking your appointment and he or she will assist in determining the best treatments for you.
Do I have to disrobe entirely for my treatment?
This is your experience and we want you to be comfortable. It is customary for guests to completely disrobe for their spa services, although you may wear a swimsuit or undergarments if you prefer. Keep in mind that our professional therapists are trained to drape you discreetly and to protect your privacy at all times. The boundaries you define as uncomfortable will be respected.
What are the rules of Spa Etiquette?
To ensure that you and those around you reap the full benefits of the spa experience, we suggest the following: Arrive early. Remember, your service will end on time so that the next guest is not delayed, regardless of how late you begin. Respect other guests. The spa atmosphere is one of tranquility and relaxation. Please respect the other guests’ right to privacy and quiet. Cell phones, electronic devices and smoking are strictly prohibited.
Should I alert someone if I have any physical ailments,
disabilities or allergies?
Yes. Please notify the spa concierge when booking your appointments and your therapist at the time of treatment.
For your convenience, The Spa adds a 22% service charge to all spa and salon services. This service charge is distributed to staff members who served you during your visit. Additional gratuities are at your discretion and may be added upon request.
Please communicate any requests for a specific therapist or gender of therapist at the time of booking.
Guest Spa Use
Guests receiving treatments at The Spa are entitled to complimentary use of the spa and fitness facilities during the days treatments are scheduled.
Children ages 12-17 are welcome to enjoy massages, facials and body treatments, but must be accompanied by an adult at all times. Gender of therapist may be chosen based on preference of accompanying adult. Children ages 12-17 are welcome to enjoy treatments in the Hair & Nail Spa unaccompanied. To protect the tranquil nature of the spa and its environment, children under 12 are not permitted to use the spa facility. This includes the Hair & Nail Spa, spa pools, whirlpool bath and fitness center.
Spa: 9:00am – 7:00pm daily. *Hours of operation are subject to change at management’s discretion.
Reservations & Cancellations
Booking your spa reservations in advance is strongly recommended. Please call The Spa directly at 239.594.6321, or from within the Resort please dial 6321. As a courtesy to other guests and to our therapists, we strictly adhere to the spa cancellation policy: If you must reschedule or cancel an appointment, please advise us four (4) hours in advance to avoid being charged 100% of the scheduled service, workout or activity. For cancellation of a package, 24-hour notice is required to avoid being charged 100% of the cost of the package.